Refund and Cancellation Policy

At PostalLDCEBooks.com, we are committed to providing high-quality study materials for India Post departmental employees preparing for the Postal LDCE exam. Please review our Refund and Cancellation Policy to understand the terms and conditions associated with your purchases.

1. Eligibility for Refunds

  • Defective or Incorrect Products: If you receive a postal LDCE exam book that is defective or does not match your order, please contact us within 7 days of delivery at support@postalldcebooks.com. We will arrange for a replacement or refund, as per your preference.
  • Non-Defective Products: Due to the nature of our products, we do not accept returns or offer refunds for non-defective items. Please ensure you review your order carefully before completing the purchase.

2. Cancellation Policy

  • Before Shipment: If you wish to cancel your order before it has been shipped, please notify us immediately at support@postalldcebooks.com. We will process the cancellation and issue a full refund.
  • After Shipment: Once your order has been shipped, it cannot be canceled. In such cases, please refer to our refund policy for defective or incorrect products.

3. Refund Process

  • Initiating a Refund: To initiate a refund for defective or incorrect products, please contact us at support@postalldcebooks.com within 7 days of delivery. Provide your order number and details of the issue.
  • Processing Time: Upon approval, refunds will be processed to your original payment method within 7-10 business days.

4. Shipping and Delivery

  • Shipping Partner: Our printing partner, Printster, handles the printing and shipping of orders. Products are shipped via private couriers, primarily DTDC. If DTDC services are unavailable at the delivery location, alternative private couriers, including India Post, will be used.
  • Shipping Charges: Shipping charges are calculated at checkout based on your delivery address.

5. Contact Information

For any questions or concerns regarding our Refund and Cancellation Policy, please contact us:

6. Policy Updates

We may update this policy periodically. Any changes will be posted on this page with the updated date.

Last Updated: 01 Dec 2024